FAQs

The following are common questions asked by customers when placing orders, If you have any other questions,please contact email: service@heartbeatanime.shop

If I buy from your store, after shipment, the goods will also be provided with a tracking number, and can they be tracked?

Yes, after we ship your order, we will send you an email, including the tracking number you need, which can provide real-time tracking to ensure the safe arrival of your goods.

How long does it take for the product to arrive after I purchase it from your store?

The total time from your purchase until the item arrives includes order processing time, shipping time.

  • order processing time: Before purchasing a product, you can check the product details and see whether the product is in stock or a pre-sale product. If the product is in stock, we will process the order for you immediately and ship it to you within about 4 days. If the product is pre-sale , we will deliver the goods to you within the number of days of pre-sale, the specific time depends on the supplier's delivery time
  • shipping time: Successful delivery to European countries and the United States in approximately 7-12 days

Note: If your order includes pre-sale products and in-stock products, we will default to waiting for all products to arrive and ship them together.

Will there be any additional charges after my order arrives? For example: tax

Your tax is already calculated into the price of the product, so don't worry about paying extra. If there are special circumstances, for example: in Turkey, the same month, the same recipient cannot exceed 5 parcels. We will not bear the additional costs caused by violating this rule.

What is your shipping policy?

Shipping Policy You can click to view the details of the shipping policy. If you feel that the article is too long, you can contact the customer for answers.